Please read this Return & Refund Policy carefully before making a purchase. By placing an order on Bondly Bracelet, you agree to the terms outlined below.
You have the right to return your order within 14 days of receiving the product, without providing a reason.
If 14 days have passed since delivery, unfortunately we cannot offer a refund or exchange.
Returned items must meet the following conditions:
The item must be unused and in the same condition as received
The item must be returned in its original packaging
Items must not show signs of wear, damage, or use
For hygiene-sensitive products, returns are only accepted if the product is unused and the hygiene seal remains intact.
For hygiene and safety reasons, certain products cannot be returned if the seal has been broken, including but not limited to:
Intimate or hygiene-sensitive products
Personal care items
To request a return, please contact us at support@bondlybracelet.com and include:
Your order number
Reason for return
Photos (if the item is damaged or incorrect)
Returns sent without prior approval will not be accepted.
Customers are responsible for all return shipping costs.
Returned items must be shipped to our fulfillment center in China.
Return shipping costs typically start from €20 and are the responsibility of the customer.
We strongly recommend using a tracked shipping method. We are not responsible for lost or undelivered return shipments.
Once your return has been received and inspected, we will notify you by email regarding approval or rejection of your refund.
If approved, your refund will be processed within 14 days to the original payment method used during checkout.
If you have not received your refund after 14 days:
Check your bank account
Contact your payment provider
Contact us at support@bondlybracelet.com
If you receive a defective or incorrect item, please contact us immediately.
We will send a replacement free of charge
If a replacement is incorrect or defective a second time, you will receive a full refund
Orders can be canceled before shipment by contacting us as soon as possible.
Once an order has been shipped, cancellation is no longer possible and the standard return process applies.
If you have any questions regarding this Return & Refund Policy, please contact us at: